Are you unable to connect the new ink or toner cartridges with your HP printer? If yes, then don’t panic as it is the most popular problem that many HP users around the world have a complaint about. Usually, this problem occurs while replacing an empty cartridge or changing a new one. This problem can adversely affect your printer and need remanufactured, third-party, refurbished, or refilled cartridges to fix this issue. You need proper HP Support to fix the problem at the earliest.
What Makes HP Printers Unable to Identify Ink Cartridges?
There can be multiple reasons that make your HP printer cartridge unable to recognize. Some of the major causes of the issue are:
Protective Tape or Strip:
There can be some instances when you forget to remove the protective covering from the ink cartridges of your printer. It is very important to remove the plastic covering of your printer when you first take out the cartridge from its packaging. If it is not properly removed, your printer may not be able to detect the newly installed cartridges and this can create problems with it.
Damaged or dirty metal contacts:
The new HP ink cartridges that you want to use might have various metallic contacts that connect to the similar metallic contacts in the printer and brings it out of the ink. This will create issues when you want to print something with your printer. There can be any kind of dirty or malfunctioned metal contacts that can disrupt the connection between your printer and cartridges. This can also make it difficult to unable for printers to identify the cartridges.
How do I Fix HP Printer Won’t Print With New Cartridges Issue after refill?
There are various ink cartridges that HP printers need to connect with for printing your documents from a computer. You can easily insert such ink cartridges into the printer and then access all its functionalities. You must know the exact cause of your HP printer won’t print issue after setting up a brand-new ink cartridge.
Sometimes, the HP printer won’t recognize a new ink cartridge even without displaying any error message. Well, irrespective of knowing the exact reason, you can resolve the problem by applying several below-given troubleshooting steps.
- First of all, replace the old HP ink cartridge with the brand new one. In between, turn off your printer before turning it ON and leave it for 10 minutes.
- Now after changing the cartridge, press the power button to turn ON your printer.
- Remove the power cable from the power socket and then connect the power cable of your printer back to the wall.
- Press the power button on the printer to bring it again in ON state.
- If the printer still unable to recognise your cartridge, clean the metal contact on the cartridges and printer while placing the cartridge in the printer.
- It is generally recommended to use a soft cotton cloth or lint-free cloth to clean the metal contact.
- At last, reboot the printer and try to print a sample document to make sure everything is working well.
If the issue still persists even after following the above-mentioned steps, contact HP printer assistant to know what is causing the problem. You can also refer to the printer’s manual to know more about the proper setup process.
Frequently Asked Questions
How to override HP ink cartridge error?
You need to reset your HP printer to override the HP ink cartridge error. You can also use the incompatible ink cartridge back in the printer to bring it in a working state.
How to disable HP cartridge protection?
Open the devices and printers section in the control panel of your system, then select your HP printer. Click on the cartridge protection tab in the HP toolbox and then tab the disable cartridge protection option. At last, click on the Save button.
Can I use remanufactured ink cartridges in HP printers?
Generally, it is recommended as NO. Popular printer manufacturers like HP are prohibited by law and prevent you from using compatible or remanufactured cartridges in your HP printer.